Please Read Before Booking Please double-check your email address is entered correctly when booking, as important confirmation emails are sent immediately after your order is placed. Booking Deposit & Final Payment A £25 deposit is required to secure your chosen items and date. Bookings will be held for 12 hours pending deposit payment, after which they may be cancelled if unpaid (a payment screen is shown after booking). The remaining balance must be paid 48 hours before your selected delivery time. Safety, Rules & Banned Items All hires are subject to our safety rules. Failure to follow these may result in charges being applied to the card held on file. Click here to read more Cleaning Deposit & Charges A £35 cleaning deposit (cash) is required for every hire. We operate a 3-tier cleaning charge system to keep costs fair and to cover professional cleaning if items are heavily soiled. If the deposit is paid via bank transfer, £30 will be returned due to bank charges. Please head over to this page to learn more Choosing Delivery & Collection Times Correct set-up and clean-down times are essential. Guidance on choosing the right times can be found here. If you are unsure, please get in touch — we are happy to help. Indoor Hire, Outdoor Hire & British Weather Struggling to decide between indoor or outdoor hire? Read more about this here. Floor Space Requirements It is the customer’s responsibility to ensure sufficient space for all hired items. If you need assistance, please contact us. Read more about space requirements here Cancellations • Cancellations must be made at least 7 days before your booking date • Cancellations within 7 days incur a 30% fee • Cancellations within 48 hours incur the full hire charge • Cancellations or changes due to rain are non-refundable Due to the unpredictable British weather, we strongly recommend having an indoor Plan B. Rescheduling or relocating due to weather is the customer’s responsibility. There is no fee for rescheduling or relocation. Follow us on social media to stay up to date: @thepartypeople.mids ⚠️ Any booking made without paying a deposit will be rejected.