More information. Please read before booking.
Booking Deposit and Final Payment:
We require a £25 deposit to secure your picked items and equipment for your chosen date. Any bookings will be given 12 hours to pay a deposit before we cancel the booking. (A payment screen is shown after booking). The remaining balance is due 24hrs before the delivery time you have selected.
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When hiring our products we do have some rules that we ask you to stick to. Failing to stick to these rules may result in us charging the card we have on file. Click here to read more.
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Cleaning Deposit and cleaning charges.
Please note, we will need a £35 cleaning deposit in cash for every hire. We operate with a 3 tier charge system this helps us keep charges to a minimum when they are due but also helps us get our items professionally cleaned if they ever get heavily soiled. If paid via bank transfer, only £30 will be returned due to our bank charges. Please head over to this page to learn more on this subject.
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Choosing a delivery or collection time:
Set up and clean down times are crucial, you can read more about how to choose the correct time to book, here. If you are not sure about what times to book us for, please get in touch we would be happy to help you through the booking process.
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If your stuck deciding between indoor or outdoor hire, you can read more information on this topic, here
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Floor space:
Please remember it is your responsibility to ensure there is enough floor space for the products you have ordered, if you need help with this, please don't hesitate to contact us You can read more about the space you will need,here.
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Cancellations:
You must inform us of any cancellations at least 7 days before the date of your booking. If you cancel within 7 days, you will receive a cancellation fee of 30% of the total cost of your items. Cancellations within 48hrs will result in the fee of the full hire charge. Any cancelations or change in circumstances due to rain will not be refunded. The Great British weather is always changing so we strongly advise to have a back up indoor Plan-B in place ready for any bad weather. It is the customers responsibility to reschedule or relocate with any bad weather forecast.
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Please note, any booking made without paying a deposit, will be rejected.